What data 11kk collects when you use our platform, how it is stored, and what rights you have — all clearly explained here.
How Your Data Is Kept Safe at 11kk
Every transaction and piece of personal information is encrypted with SSL-256 technology — the same level of protection used by banks.
Your data is stored in ISO-certified, internationally compliant data centers—with backups.
Documents collected during the KYC process are used solely for identity verification and are never shared with third parties.
Our AI-powered system detects suspicious activity in real time and triggers instant alerts.
OTP verification is required at login and withdrawal. Knowing your password alone is not enough to access your account.
Independent security experts regularly test 11kk's systems.
By using 11kk's services, you agree to this Privacy Policy. You will be notified in advance of any changes. If you have questions, please contact our support team.
11kkSome information is collected when you register and use our services. We only collect what is strictly necessary.
| Data Type | When It Is Collected | Why It's Needed |
|---|---|---|
| Full Name & Date of Birth | At Registration | Age Verification & KYC |
| Mobile Number | Registration & OTP Verification | Security & Contact |
| Email Address | At Registration | Account Communications |
| National ID / Passport | Before Your First Withdrawal | KYC Verification |
| Payment details (MFS number) | Transaction Times | Deposits & Withdrawals |
You 11kk Some technical data is collected automatically while you use the platform—this is standard practice across all websites. This includes:
We use three types of cookies: (1) Essential cookies—to maintain your login session; (2) Analytics cookies—to help us improve the site; (3) Preference cookies—to remember your settings. You can disable cookies through your browser settings, though some features may not function as expected.
Collected data is used only for its stated purpose. Your consent will be obtained before it is used for anything else.
To manage logins, verify your identity, and keep your account information up to date.
To process deposits, withdrawals, and bonus distributions accurately.
To understand the context needed to resolve your query or complaint.
To detect unusual activity and keep your account secure.
To analyze overall usage patterns and make the platform easier to use.
Certain data is retained as required by licensing authorities and applicable law.
11kk Your personal information is never sold. However, limited data may be shared in specific circumstances:
Your personal information is never shared with advertisers, marketing agencies, or any other commercial entity — not as a condition, but as our commitment.
We follow the highest industry standards to protect your information, with safeguards in place at both the technical and administrative levels.
Only authorized personnel can access your data — and only the portions relevant to their role. All staff have signed confidentiality agreements and are trained in data protection.
11kk's data protection practices are verified by independent third parties against international security standards. Regular audit reports are submitted to the relevant licensing authorities.
We don't retain your data longer than necessary. Information is held while your account remains active. Upon account closure:
After a set period, your data is automatically and securely deleted.
You have several important rights regarding your personal data. 11kk respects these rights.
You can request to know what personal information we hold about you.
You can request corrections to any inaccurate or outdated information.
You can request deletion of your data, unless we are required by law to retain it.
You may object to the processing of your data for specific purposes.
You can request a download of your data in a standard format.
You may opt out of promotional communications at any time.
To exercise any of these rights, contact our support team. We will respond within 30 days.
11kkWhen using the mobile app, some additional data may be collected — such as a device token for push notifications. This is optional and can be turned off in your settings.
The app never accesses your camera, microphone, or contacts unless you explicitly grant permission for a specific feature.
For any privacy-related questions or concerns, please reach out to our Data Protection Team. We typically respond within 48 hours.
Email: privacy@11kk-bangla.com
Subject: "Privacy Request – [Your Account ID]"
Privacy & Security Q&A
Your privacy is protected at 11kk — transactions are encrypted and support is always available in Bengali. Join today.